When I started my career with the GPO in the late 70’s ,as a young lad of 16 I only knew that I wanted to be a “telephone” engineer ,to be truthful I had absolutely no idea of what went on behind the huge secretive doors of a Telephone Exchange and at that time had little interest in such matters , I wanted to get “ out there” in my yellow van, into the big wide world and repair subscribers telephones in their houses .
So some 3 years later having completed my apprenticeship and become a newly (fully ?) qualified “Electro- Mechanical” switch engineer (I did not have much say in the matter I seem to recall !) I was packed off to my first Strowger exchange in South London (Sydenham SE26 , a short spell in the MAC centre at Croydon then followed by Balham SW17) to spend the next 3 years in the Test Room running jumpers, all my earlier thoughts of yellow vans and subscribers were no more.
Electro Mechanical – what’s that ? my family would ask ,in the blossoming days of the microchip the “quaint” old ways of the GPO ‘s Post Office Telephones department with their relays, armatures ,pawls and ratchets seemed a mile away from the modern ,go getting technological world of the 70’s and 80’s .
Upon taking a screwdriver to the box I was fascinated by the so simple but so complicated Electro Mechanical construction of this device all this to dial “100” - all this ? , when you look deeper it is so simple a design ,one relay ,one motor ,a set of gears and some dial springs ,no semi-conductors –to break down, no programming -to lose ,no “electronics” at all ,just a solid reliable mechanical device that “ did what it said on the tin “
The negative connection of the motor and relay were permanently connected to “9v”( usually a 10v power unit 53B) via a rectifier

Pressing the button on the top of the unit operated contact S (start) , this allowed the relay “R” to operate to +ve 9v . Contact R1 operated ,holding the relay in its operated state via contact MS 2 (allowing the button to be released) and driving the motor by applying +9v to the motor via MS1 . Both MS1 and MS2 remain unoperated until operated by a cam (see below).
Having successfully driven the “ dialling wheel” enough to pulse out the required “100” (more later) a cam attached to the bottom of the wheel operated the motor stop switch MS . MS2 operating removed the self hold path for the relay ,therefore releasing R1 and the motor supply ,however the recently released R1 allowed the motor to continue to be driven via the now operated MS1 just enough for the cam to release its operationof MS and stop the motor in its normal home position –ready for the next “call” A very basic but very clever use of relay/switch /motor . The “D” dial and “DON” dial off normal, contact springs were simply parallel connected across their relevant connections within the telephone used ,providing the same function as the contact springs within the telephone’s dial itself. A connection ST was provided for remote operation of other devices in tandem (+ve 9v out) once the main “button” S had been pushed .
Fast Rewind……..(1970,s)
Back then ,there were no phones with “memories” no last number redial, all automated callmakers were mechanical – be it punched card ,tape or relay driven .There were no wireless operated pendant alarms or the like ,pre programmed to dial emergency services ,nurses ,or carers ,The GPO in its infinite wisdom decided (rightly or wrongly ) that disabled persons should ONLY be able to dial “100” and then seek the assistance of the operator to make their calls ! (I wonder if they had to pay the full operator rate ?) ! They could of course invest in their own callmaker (card for instance) and then pre program (the cards) with numbers of importance (once again an Electro -Mechanical device !) but this certainly was not GPO policy .
Being only a lowly “T2A” (it took at least 3 years to become a “TO” and only Technical Officers were to be trained in the new digital techniques ! ) I was offered the choice of going back into the Test Room to run jumpers for the rest of my days or transfer out of the exchange and go “external “ and yes I became the “Subs Apps” repair engineer I had always wanted to be at 16 ! I got my yellow van ( HA Viva at first –soon replaced by a Morris Marina /Ital ) and it stayed yellow right up until I was issued a Grey Transit ( one of those with the box on the back - yuck) , (Always wanted a Maestro but never got the chance ( .
MAC- centre - Measurement and Analysis Centre- "super" engineers ! mobile team targeting problem exchanges - would have been great if it had lasted ! but alas no -sent back to the test room at Balham !.
MDF- main distribution frame ( connected the exchange equipment to the street cables)
IDF - intermediate distribution frame (in Strowger days controlled the supervisory/auxiliary functions of a line- by jumpering )
TOS – temporarily out of service (as in has not paid their bill !)
T2A – Technician 2 A – one up from the basic GPO staff grade of the day the T2B ! (apprentices entered as T2A upon successfully passing their apprenticeship) now B2 grade
TO - Technical officer –the normal grade of fully qualified and experienced exchange engineers -(only one away from management) not available to the “external” branch who had to make do with T1 –(technician 1st class , alas –no longer exists) ST - (senior Technician -again no longer exists) both replaced with the "coach" CSC grade .
TO- the grade by which we were all supposed to aspire to ! (now C3 grade) you had to do 2 years of TOIT - (TO in training) back then to get made up to the full grade .
PABX/PMBX – Private Automatic/Manual Branch Exchange –Switchboards to you and me !
Kevin Sanderson
Dedicated to all ex T1’s who never did get their TO ☺ bitter ? me never ! (2003)
PS - I ended up finally as a "C3" the new version of "TO" in 2005 after 20 years as an external
field engineer - (a mixture of my choice and circumstance ) see "about me" for details .